Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
The prices will range on each floor plan depending on the updates done inside the apartment. Updated units may include newer flooring, countertops, kitchen appliances, lighting, faucets, and front-loading washer/dryer.
What is the application fee and is it refundable?
Application fees are $40 per person 18 and older occupying the apartment. You may pay these online by credit card (a small fee will apply). All application fees are nonrefundable. There is a separate $25 administrative fee due for each adult as well. At the time of application, an additional $100 hold fee must be provided to secure an apartment (this will be applied towards the security deposit at move-in).
How do I apply?
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.
Which utilities do I pay?
Residents are responsible to set up the electric and gas service for their apartment. Account numbers for each must be provided to the leasing agent prior to move-in.
What is the security deposit?
Security deposits will vary depending on qualifying criteria.
When is my rent payment due?
Rent is always due on or before the first of the month.
What day of the month am I liable for a late charge?
Rent is always due on the first and a $100 late fee is assessed on the 6th of every month (even Sundays and holidays).
How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. You may also pay with a personal check, cashier’s check, or bill pay and physically submit to the office.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. A $500 nonrefundable fee will be required for each pet that is living in the apartment. Monthly pet rent is $50 per dog/cat. Breed restrictions apply, please contact the office for details.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid before move-out. 60-day written notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the base rent amount.
How can I refer a friend?
If you love McMillen Woods Apartments and want to refer a friend, please let our office know! We offer $200 per resident referral throughout the year and would love for your friends and family to join our community!
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail or submit work orders online if you are enrolled in our online services. Emergency maintenance is also provided during non-business hours when needed.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know. If someone is permanently moving in, or staying longer than 2 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/internet services?
Yes, Spectrum Cable is our community cable and internet provider.
Can I grill on property?
Unfortunately, outdoor grills are prohibited on property due to fire safety hazards. No gas grills or firepits are permitted.
I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. If the issue occurs outside of normal business hours, you may contact emergency maintenance for assistance.
I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee. If this occurs after business hours, you are required to contact a local locksmith.